Wake Radiology is a contracted, in-network provider for most major managed care insurance plans. We provide imaging services and file claims on behalf of all patients, including those with out-of-network insurance plans where a higher cost share may apply.
It is important that patients understand their insurance benefits, our network status and the cost implications of in-network versus out-of-network care at Wake Radiology. Learn more
Insurance companies frequently require prior approval before their members can receive certain medical services. This authorization process – also known as prior approval, pre-certification, pre-cert, pre-notification and notification – can be administered by the insurer or a third party radiology benefit management company like MedSolutions. It is important to know that authorization companies frequently steer care to low-cost imaging providers and do not take quality into consideration. Plus, when a required authorization is not obtained in advance, patients may have to shoulder a higher share of the cost. Learn more
The true definition of image quality & value
Wake Radiology understands that people may be tempted to believe that all imaging is equal or that low-cost radiology is “good enough” even though this is not the case. While club-store pricing may be fine for certain items, medical imaging is different. Every day, the difference in image quality and interpretation accuracy makes the difference in the length and quality of life for thousands of Triangle men, women and children. Learn more
Some payors are trying to directly influence patient and physician imaging provider choices, a strategy typically referred to as “steerage.” Given the increased prevalence of steerage and the confusion it’s causing patients and referring providers, Wake Radiology has summarized the 2013 American College of Radiology white paper on Imaging Services Steerage Programs to help answer some common questions. Learn more
Payment options & financial assistance
Wake Radiology recognizes that some patients do not have insurance and/or require financial assistance. We offer payment plans to ease their cash flow burden or prompt payment discounts to lower their out-of-pocket costs.
- Payment Plans: All patients are eligible for our interest-free extended payment program. Monthly schedules and automatic account drafts can be set up to help manage payments.
- Prompt Pay Discounts: Patients who do not have insurance or have an out-of-network plan are eligible for prompt payment discounts if they pay in full at the time-of-service or soon after receiving their first statement.
Insurance & billing questions
The Wake Radiology Billing team is available Monday – Friday from 7:30am – 5:00pm to answer insurance and billing questions and we are glad to help.
- Phone: 800-675-2232 or 919-787-8221
- Fax: 919-881-2079
- Email: Billing and Insurance
- Business Manager: Chuck Wilcox
- Mailing Address: PO Box 19368, Raleigh, NC 27619-9368
Wake Radiology works to align our managed care network with those of our referring providers. Contact Michele Jackson at 919-788-7904 if you think we should consider an additional insurance plan.