Insurance
Wake Radiology UNC REX is in-network with major insurance plans, including UnitedHealthcare. This means that our patients can access affordable, high-quality imaging services that meet the highest accreditation standards without worrying about excessive out-of-pocket expenses.
We never charge hospital or facility fees. Our patients receive affordable, quality outpatient imaging that meets the highest safety and accreditation standards.
In-Network Insurance Plans
Insurance Plans
- Aetna / Aetna Conventry: Not part of the Duke Select and Duke Basic Network. Members in these networks do not have out-of-network benefits.
- BlueCross BlueShield of North Carolina (BCBSNC) including but not limited to: Blue Advantage, Blue Care, Blue Options, Blue Select, Blue Value/Blue Value with UNC HA, Classic Blue and North Carolina State Health Plan, BCBS Blue Home with UNC Health Alliance
- BlueCross BlueShield in state, outside of North Carolina
- Cigna Health Care / GWH-Cigna: Not part of the Cigna Connect Network. Members in this network do not have out-of-network benefits.
- UnitedHealthcare –
- All Savers
- Community Plan
- Neighborhood Health Partnership
- OneNet PPO
- OptumHealth
- Oxford Health Plans
- UMR
- UnitedHealthcareOne
- United Healthcare Services Company of the River Valley
Military / Government Plans
- CHAMPVA
- Tricare (non-Prime plans): Non-network participating provider
- Tricare Prime: Non-network participating provider. Member is responsible for obtaining prime referral to reduce their out-of-pocket expense
- Tricare for Life (secondary to Medicare): Non-network participating provider
- Veteran Administration (VA): Proper VA referral required
Medicaid
- Medicaid of North Carolina
Medicare
- Medicare Part B
Medicare Part B Supplement Plans
- All Medicare Part B supplements
Medicare Part C (Medicare Advantage / Replacement)
- All Private Fee for Service (PFFS) plans accepted
- Aetna Medicare Advantage: Not part of the Prime HMO and QHP networks. Members in these networks do not have out-of-network benefits
- Blue Medicare
- First Carolina Care Insurance Company: First Medicare Direct Smart HMO & Preferred Plus, including Alignment Health
- Humana Medicare: HMO / PPO, including Alignment Healthcare
- United Healthcare Medicare Solutions
Insurance Resources
Pre-Authorization for Advanced Imaging
Many advanced diagnostic imaging exams – like MRIs and CT scans – require pre-authorization from the patient’s insurance carrier. It is the ordering provider/physician’s responsibility to obtain the pre-authorization.
Radiology Steerage:
The insurance authorization process can be administered by the insurer or a third-party radiology benefit management company, like eviCore. Third-party authorization companies frequently steer imaging studies to low-cost imaging providers and do not take quality into consideration.
Payment Options & Financial Assistance
Wake Radiology offers multiple options to help patients pay for medical imaging.
- Interest free, extended payment programs with monthly schedules and automatic drafts
- Prompt pay discounts for patients who pay in full at the time of service
- Contact our Billing Department if you or your patients have fee or billing questions.
Contact Our Billing Team
The Wake Radiology billing team is available Monday – Friday from 7:30am – 5:00pm to answer insurance and billing questions.
- Phone: 800-675-2232 or 919-787-8221
- Fax: 919-881-2079
- Mailing Address: PO Box 19368, Raleigh, NC 27619-9368